Refund policy
Last Updated: July 2026
Thank you for shopping with Cozypawz. We want you and your pet to be happy with your purchase.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and documentation (if applicable).
Certain items, such as personalised products, perishable goods, and hygiene-related items that have been opened or used, cannot be returned unless they are faulty.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your return is approved, your refund will be processed to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Please include your order number and clear photos of the issue so we can help resolve it as quickly as possible.
Return Shipping
If the return is due to a faulty, damaged, or incorrect item, we will provide an appropriate solution.
If you are returning an item because you changed your mind, you may be responsible for the return shipping costs unless otherwise required by law.
Order Cancellations
Orders can only be cancelled before they have been processed or dispatched. Once an order has been shipped, it must follow the returns process above.
- How to start a request — direct customers to their account at:
https://shopify.com/100096901464/account
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: cozypawzstore1@gmail.com
Thank you for choosing Cozypawz.