Shipping policy

Last Updated: July 2026

Thank you for shopping with Cozypawz. We are committed to delivering your order as quickly and safely as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment has been received. During busy periods, processing may take slightly longer.

Shipping Times

Estimated delivery times are:

United Kingdom: 5–10 business days
Europe: 7–14 business days
United States: 7–14 business days
Other International Locations: 10–20 business days

Delivery times are estimates and may vary due to customs, weather, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout. Free shipping promotions may be available from time to time.

Order Tracking

Once your order has been dispatched, you’ll receive a confirmation email with tracking information (where available).

Delays

While we aim to deliver all orders on time, delays may occasionally occur due to factors outside our control, such as customs processing, weather, or courier issues.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We cannot be responsible for delays or lost parcels caused by incorrect address details.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost, please contact us within 7 days of the expected delivery date so we can investigate and help resolve the issue.

If you have any questions about your order or shipping, please contact us:

Email: cozypawzstore1@gmail.com

Thank you for choosing Cozypawz. We appreciate your support and look forward to serving you and your pets.